[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"main-nav":3,"page-\u002Fprivacy":26,"footer-nav-columns":309,"footer-nav-primary":7},[4,14,18,22],{"id":5,"to":6,"icon":7,"items":8,"label":9,"target":10,"toggle":8,"command":7,"to_page":7,"visible":11,"disabled":8,"is_button":8,"separator":8,"labelAdmin":12,"align_right":8,"logged_in_only":8,"display_variant":13,"not_logged_in_only":8},"c4d41bab-e482-45b3-b31d-2791b4a8b766","\u002F",null,false,"Home","_self",true,"Internal page 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Editor","Wysiwyg","content","db068c90-b4a4-40cd-a1a7-029cac6bc1da",{"proseEnabled":11,"content":59,"lineHeightClass":60,"trackingClass":61,"spacingClass":62},"\u003Ch1>Kopva Limited Customer Privacy Notice\u003C\u002Fh1>\n\u003Cp>This privacy notice tells you what to expect us to do with your personal information.\u003C\u002Fp>\n\u003Ch2>Contact Details\u003C\u002Fh2>\n\u003Cp>Email: \u003Ca href=\"mailto:hello@kopva.com\">support@kopva.com\u003C\u002Fa>\u003C\u002Fp>\n\u003Ch2>What Information We Collect, Use, and Why\u003C\u002Fh2>\n\u003Ch3>We collect or use the following information to provide services and goods, including delivery:\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>Names and contact details\u003C\u002Fli>\n\u003Cli>Addresses\u003C\u002Fli>\n\u003Cli>Purchase or account history\u003C\u002Fli>\n\u003Cli>Account information\u003C\u002Fli>\n\u003Cli>Website user information (including user journeys and cookie tracking)\u003C\u002Fli>\n\u003Cli>Photographs or video recordings\u003C\u002Fli>\n\u003Cli>Information relating to compliments or complaints\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>We collect or use the following information for the operation of customer accounts and guarantees:\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>Names and contact details\u003C\u002Fli>\n\u003Cli>Addresses\u003C\u002Fli>\n\u003Cli>Purchase history\u003C\u002Fli>\n\u003Cli>Account information, including registration details\u003C\u002Fli>\n\u003Cli>Marketing preferences\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>We collect or use the following information for service updates or marketing purposes:\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>Names and contact details\u003C\u002Fli>\n\u003Cli>Addresses\u003C\u002Fli>\n\u003Cli>Marketing preferences\u003C\u002Fli>\n\u003Cli>Location data\u003C\u002Fli>\n\u003Cli>Purchase or viewing history\u003C\u002Fli>\n\u003Cli>Website and app user journey information\u003C\u002Fli>\n\u003Cli>Records of consent, where appropriate\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>We collect or use the following information for research or archiving purposes:\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>Names and contact details\u003C\u002Fli>\n\u003Cli>Addresses\u003C\u002Fli>\n\u003Cli>Location data\u003C\u002Fli>\n\u003Cli>Purchase or viewing history\u003C\u002Fli>\n\u003Cli>Website and app user journey information\u003C\u002Fli>\n\u003Cli>Personal information used for administration of research\u003C\u002Fli>\n\u003Cli>Personal information used for the purpose of research\u003C\u002Fli>\n\u003Cli>Records of consent, where appropriate\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>We collect or use the following personal information for dealing with queries, complaints or claims:\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>Names and contact details\u003C\u002Fli>\n\u003Cli>Address\u003C\u002Fli>\n\u003Cli>Account information\u003C\u002Fli>\n\u003Cli>Purchase or service history\u003C\u002Fli>\n\u003Cli>Video recordings of private or staff only areas\u003C\u002Fli>\n\u003Cli>Audio recordings of private or staff only areas\u003C\u002Fli>\n\u003Cli>Customer or client accounts and records\u003C\u002Fli>\n\u003Cli>Correspondence\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch2>Lawful Bases and Data Protection Rights\u003C\u002Fh2>\n\u003Cp>Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.\u003C\u002Fp>\n\u003Cp>Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>Your right of access\u003C\u002Fstrong> – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Your right to rectification\u003C\u002Fstrong> – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Your right to erasure\u003C\u002Fstrong> – You have the right to ask us to delete your personal information.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Your right to restriction of processing\u003C\u002Fstrong> – You have the right to ask us to limit how we can use your personal information.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Your right to object to processing\u003C\u002Fstrong> – You have the right to object to the processing of your personal data.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Your right to data portability\u003C\u002Fstrong> – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Your right to withdraw consent\u003C\u002Fstrong> – When we use consent as our lawful basis you have the right to withdraw your consent at any time.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>If you make a request, we must respond to you without undue delay and in any event within one month.\u003C\u002Fp>\n\u003Cp>To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.\u003C\u002Fp>\n\u003Ch3>Our lawful bases for the collection and use of your data\u003C\u002Fh3>\n\u003Ch4>Our lawful bases for collecting or using personal information to provide services and goods are:\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>\u003Cstrong>Consent\u003C\u002Fstrong> – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Contract\u003C\u002Fstrong> – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Legitimate interests\u003C\u002Fstrong> – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:\n\u003Cp>In order for the services and the product to operate correctly the business needs to understand who the end user is and where they live, how they use the products and services and where the product is located. The product and services rely on connected services which in turn relies on the ability to know who the end user is.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.\u003C\u002Fp>\n\u003Ch4>Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>\u003Cstrong>Consent\u003C\u002Fstrong> – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Contract\u003C\u002Fstrong> – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Legitimate interests\u003C\u002Fstrong> – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:\n\u003Cp>In order for the services and the product to operate correctly the business needs to understand who the end user is and where they live, how they use the products and services and where the product is located. The product and services rely on connected services which in turn relies on the ability to know who the end user is.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.\u003C\u002Fp>\n\u003Ch4>Our lawful bases for collecting or using personal information for service updates or marketing purposes are:\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>\u003Cstrong>Consent\u003C\u002Fstrong> – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Contract\u003C\u002Fstrong> – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Legitimate interests\u003C\u002Fstrong> – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:\n\u003Cp>The products rely on connected services and from time to time require service and software updates. Without the ability to complete these then the product and services cannot receive these and may no longer be able to operate.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.\u003C\u002Fp>\n\u003Ch4>Our lawful bases for collecting or using personal information for research or archiving purposes are:\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>\u003Cstrong>Consent\u003C\u002Fstrong> – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Legitimate interests\u003C\u002Fstrong> – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:\n\u003Cp>The ability to retain and use data from the services provided, anonymously where possible, is key to allowing the business to continuously improve and deliver enhanced and more accurate services.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.\u003C\u002Fp>\n\u003Ch4>Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>\u003Cstrong>Consent\u003C\u002Fstrong> – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Contract\u003C\u002Fstrong> – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch2>Where We Get Personal Information From\u003C\u002Fh2>\n\u003Cp>Directly from you.\u003C\u002Fp>\n\u003Ch2>How Long We Keep Information\u003C\u002Fh2>\n\u003Cp>We keep your personal information only for as long as we need to be able to continue to offer the services we provide or until such time as you tell us to no longer hold this.\u003C\u002Fp>\n\u003Cp>We retain all device related information (anonymised non personally identifiable data) indefinitely.\u003C\u002Fp>\n\u003Ch2>Who We Share Information With\u003C\u002Fh2>\n\u003Cp>Others we share personal information with:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Insurance companies\u003C\u002Fli>\n\u003Cli>Relevant regulatory authorities\u003C\u002Fli>\n\u003Cli>Warranty and guarantee providers\u003C\u002Fli>\n\u003Cli>Organisations we’re legally obliged to share personal information with\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch2>How to Complain\u003C\u002Fh2>\n\u003Cp>If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.\u003C\u002Fp>\n\u003Cp>If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.\u003C\u002Fp>\n\u003Cp>The ICO’s address:\u003C\u002Fp>\n\u003Cp>Information Commissioner’s Office\u003Cbr>Wycliffe House\u003Cbr>Water Lane\u003Cbr>Wilmslow\u003Cbr>Cheshire\u003Cbr>SK9 5AF\u003C\u002Fp>\n\u003Cp>Helpline number: 0303 123 1113\u003C\u002Fp>\n\u003Cp>Website: \u003Ca href=\"https:\u002F\u002Fwww.ico.org.uk\u002Fmake-a-complaint\" target=\"_blank\" rel=\"noopener noreferrer\">https:\u002F\u002Fwww.ico.org.uk\u002Fmake-a-complaint\u003C\u002Fa>\u003C\u002Fp>\n\u003Ch2>Last Updated\u003C\u002Fh2>\n\u003Cp>10 June 2026\u003C\u002Fp>","leading-relaxed","tracking-normal","[&_p]:my-0 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